Operational Assistant

21 hours ago

Batangas, Calabarzon, Philippines beBeeSupport Full time $1,100 - $1,500
Job Title: Support Professional

The role of a support professional involves coordinating all aspects of vendor and homeowner follow-up for the organization to ensure timely and continual progress on every maintenance request and provide proper resolution.

Key Responsibilities:
  • Work Order follow-up with vendors, managers, and homeowners via tickets, phone, and emails is crucial in this role.
  • Escalating work orders to senior managers for status or additional information is also important.
  • Handling difficult conversations with homeowners or vendors and de-escalating if necessary requires strong interpersonal skills.
  • Prioritizing and reviewing work orders in detail to fix any mistakes and ensure the right steps are taken is essential.
  • Running work order reports to analyze data is also an important task.
  • Processing incoming email work order updates from managers, vendors, and homeowners is another key responsibility.
  • Assistance with ongoing maintenance and updates to organizational policies/procedural manuals (SOPs), including profiles, is also required.
  • Other projects assigned by the Department Manager may also be included.
Requirements:
  • A high school diploma is the minimum educational requirement for this role.
  • Three years working in a BPO / call center setting is preferred.
  • Strong verbal and writing skills are essential for effective communication.
  • Remote work experience is highly desirable.
  • A dedicated workstation at home is a must for productivity.
  • A minimum typing speed of 30 words per minute is required.
  • Experience in property management is a plus.
  • Familiarity using Zendesk is preferred.
Device Specifications:
  • Operating systems: Windows 10/11 or MacOS are acceptable.
  • A CPU with a frequency of 1.8 GHz or faster is recommended.
  • At least 2 GB of RAM is required.
  • A hard drive with a capacity of 128 GB or more (preferably Solid State Drive) is ideal.
  • Min. 50 Mbps Internet Speed is necessary for seamless communication.

The ideal candidate will have excellent communication and organizational skills, be able to work independently, and have a strong attention to detail.

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