
Senior Security Adoption Specialist
1 day ago
Job Overview:
Sophos is seeking a highly skilled Customer Success Consultant to join our MDR team. As a key member of our team, you will be responsible for establishing relationships with customers, facilitating the implementation of our Managed Detection and Response (MDR) service, and providing ongoing support to ensure customer satisfaction and success.
You will own the customer relationship, identifying opportunities for growth and working closely with internal teams to drive business value. You will also be responsible for developing and implementing repeatable programs and processes to maximize product adoption and usage.
We are looking for an individual with 3-5 years of experience in customer success, technical account management, sales engineering, or a similar role. You should have a good understanding of security product lines and strong presentation and communication skills.
In addition, you will work closely with Operational, Technical, Sales, and Product teams to provide customer feedback and ensure requests are resolved in a timely manner. Your dedication to following processes and tracking engagement with customers is essential.
At Sophos, we prioritize diversity and inclusion, and we encourage applicants from diverse backgrounds to apply. We offer a range of benefits, including employee-led diversity and inclusion networks, charity and fundraising initiatives, and global fitness competitions. If you're passionate about driving customer success and want to be part of a dynamic team, apply today
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