
Senior Technical Support Professional
6 hours ago
We're seeking a highly skilled Technical Support Engineer to join our team. As a key member of our organization, you will be responsible for delivering exceptional support and troubleshooting assistance to our customers.
This role involves collaborating closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance our platform.
In this fast-paced environment, you will utilize strong communication and technical troubleshooting skills to improve the customer experience.
Key Responsibilities:- Serve as the primary point of contact for customers, providing expert support and resolving issues efficiently.
- Collaborate with cross-functional teams to drive customer satisfaction and platform enhancement.
- Utilize technical expertise to troubleshoot and resolve complex customer issues in a timely manner.
- At least 5+ years of technical support experience in the SaaS or technology industry.
- Exceptional English communication skills, both written and verbal.
- Proficient in using support tools like Intercom and other relevant software.
- Strong technical aptitude for troubleshooting and resolving customer issues.
- Fully remote work setup allowing for flexibility and work-life balance.
- Competitive salary and benefits package.
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Davao City, Davao, Philippines beBeeSupport Full time ₱6,000 - ₱7,200Remote Technical Support RoleWe're seeking a skilled and motivated Technical Support Representative to join our team. As a key member of our support team, you will provide exceptional remote support to our clients, troubleshooting technical issues and ensuring prompt resolutions.This role requires strong communication skills, proficiency with CRM systems,...
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IT Technical Support Professional
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Senior Technical Support Specialist
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Technical Support Professional
6 hours ago
Davao City, Davao, Philippines beBeeCustomerSupport Full time $40,000 - $62,000Job Title: Technical Support Team LeadJob DescriptionThis role is responsible for leading a team of technical support representatives and ensuring the successful support of users.The primary focus is to manage a team, provide guidance, and coaching to ensure high-quality support and continuous improvement.Lead by example in case quality and give regular...