Helpdesk Team Operations Manager

About the role Actionlabs is seeking a Helpdesk Team Lead to join our dynamic IT support team. As the Helpdesk Team Lead, you will play a pivotal role in ensuring the smooth operation and efficient delivery of IT services to our valued clients. This is a full-time, on-site position located in Cubao, Quezon City, Metro Manila.What you'll be doingOversee and...

Helpdesk Officer Job DescriptionAs a Helpdesk Officer, you will be the primary administrator for our work order ticketing system across all site operations. You will receive, log, and process all incoming maintenance and service requests via phone, email, and online portal.You will implement and maintain different service level agreements (SLAs) for standard...

Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

Job Description:Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support deliveryRegularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.Guide helpdesk team on issue resolution and proper ticket documentation practices.Track aging tickets and...

The Lessor Management Hotline/Helpdesk Team Lead is responsible for overseeing the daily operations of the Lessor Management support hotline/helpdesk. This includes leading a team of frontline representatives who respond to inquiries and concerns from lessors (property owners), ensuring timely and effective issue resolution, maintaining a high level of...

Primary Purpose of Position- Acting as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.- Provide quality front line application support to the SJgroup business for extended operating hours.- Relieve the workload of corporate resources and improve their capabilities to deliver better results to the business.Key...

The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.Handle and...

Key ResponsibilitiesThe IT Operations Manager role is critical in ensuring seamless and efficient service delivery. The primary focus is to maintain high-quality service and operational excellence throughout the IT lifecycle.Oversee daily IT Helpdesk operations, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Lead, coach,...

End-User Helpdesk Agent RoleWe are seeking a highly skilled and customer-focused End-User Helpdesk Agent to join our team. As an End-User Helpdesk Agent, you will be the primary point of contact for customers, providing timely and effective support to resolve their queries and issues.About the RoleThis is a key role within our organization, requiring a high...

The Helpdesk Lead Coordinator is responsible in providing end-user the support and information related to company's process, products and services. Handles ticket management and conducts monitoring of status and updates. Directly coordinate with other Product Support Specialist, Developer, Third-party Helpdesk, and internal and external Field System Engineer...