IT Helpdesk Officer

2 days ago

Makati City, National Capital Region, Philippines Torre Lorenzo Development Corporation Full time ₱400,000 - ₱800,000 per year

The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.

  1. Handle and monitor the company's IT Helpdesk ticketing system, ensuring all service issues or requests are logged, tracked, and resolved within agreed timelines.
  2. Provide technical support and assistance to employees through email, phone, or in-person interactions.
  3. Perform troubleshooting, diagnosing, and resolving hardware, software, and network issues, providing the best possible solutions.
  4. Monitor and maintain computer systems, networks, and IT infrastructure to ensure optimal performance.
  5. Set up and configure accounts, hardware, and access credentials for new users.
  6. Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
  7. Maintain and update the inventory of IT equipment, software licenses, and related assets.
  8. Repair or replace faulty equipment and coordinate with vendors or service providers as necessary.
  9. Support IT projects and initiatives as assigned by the IT Manager.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or Computer Engineering.
  • At least 1–2 years of experience in IT support, helpdesk, or related field (fresh graduates with relevant internship experience are welcome).
  • Solid understanding of computer systems, mobile devices, networks, and troubleshooting techniques.
  • Familiarity with helpdesk systems, ticketing tools, and remote support applications is an advantage.
  • Strong problem-solving and analytical skills.
  • Good communication and interpersonal skills, with the ability to support non-technical users.
  • Ability to work independently and collaboratively in a team environment.

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