IT Helpdesk Officer
1 day ago
The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.
- Handle and monitor the company's IT Helpdesk ticketing system, ensuring all service issues or requests are logged, tracked, and resolved within agreed timelines.
- Provide technical support and assistance to employees through email, phone, or in-person interactions.
- Perform troubleshooting, diagnosing, and resolving hardware, software, and network issues, providing the best possible solutions.
- Monitor and maintain computer systems, networks, and IT infrastructure to ensure optimal performance.
- Set up and configure accounts, hardware, and access credentials for new users.
- Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
- Maintain and update the inventory of IT equipment, software licenses, and related assets.
- Repair or replace faulty equipment and coordinate with vendors or service providers as necessary.
- Support IT projects and initiatives as assigned by the IT Manager.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or Computer Engineering.
- At least 1–2 years of experience in IT support, helpdesk, or related field (fresh graduates with relevant internship experience are welcome).
- Solid understanding of computer systems, mobile devices, networks, and troubleshooting techniques.
- Familiarity with helpdesk systems, ticketing tools, and remote support applications is an advantage.
- Strong problem-solving and analytical skills.
- Good communication and interpersonal skills, with the ability to support non-technical users.
- Ability to work independently and collaboratively in a team environment.
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