Team Lead

6 days ago

Quezon City, National Capital Region, Philippines Asticom Technology Inc Full time $104,000 - $130,878 per year

The Lessor Management Hotline/Helpdesk Team Lead is responsible for overseeing the daily operations of the Lessor Management support hotline/helpdesk. This includes leading a team of frontline representatives who respond to inquiries and concerns from lessors (property owners), ensuring timely and effective issue resolution, maintaining a high level of service quality, and collaborating with internal stakeholders to enhance lessor experience.

  • Supervise, coach, and mentor a team of helpdesk agents to ensure quality service delivery.
  • Oversee the resolution of lessor concerns and escalate complex issues to appropriate departments.
  • Monitor daily hotline/helpdesk operations and performance metrics (e.g., response time, resolution time, customer satisfaction).
  • Conduct regular team huddles and performance reviews; provide constructive feedback.
  • Prepare and submit reports on helpdesk performance and recurring issues.
  • Train new team members on system tools, escalation processes, and soft skills.
  • Handle priority cases and act as a point of escalation for sensitive concerns.
  • Ensure data privacy, compliance, and professional handling of all lessor-related inquiries.

Key Competencies:

  • Problem-solving and critical thinking
  • Conflict resolution and de-escalation skills
  • Emotional intelligence and empathy
  • Attention to detail and organizational skills
  • Adaptability and time management
  • Service orientation and stakeholder engagement

Qualifications:

  • Bachelor's degree in Business Administration, Property Management, Communications, or a related field.
  • At least 2–3 years of experience in a helpdesk or customer service role, with at least 1 year in a supervisory/lead role.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Proficient in helpdesk software, CRM systems, and Microsoft Office tools.
  • Ability to analyze data and generate actionable insights.
  • Experience in real estate, property management, or lessor relations is an advantage.

  • Technical Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱1,750,000 - ₱2,500,000 per year

    Do you thrive in leading and mentoring staff, maintaining operational excellence and customer satisfaction across the after-hours support window? If yes, we want to hear from you TECHNO-CODED PERKS – Enjoy these BenefitsComprehensive day 1 HMO including 10K medical reimbursementAdditional HMO coverage for your dependent + dental coverageFree lunch meals,...

  • Team Lead

    1 week ago

    Quezon City, National Capital Region, Philippines TechNerds Solutions Full time ₱900,000 - ₱1,200,000 per year

    *Highlights*Competitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________*OPERATIONS TEAM LEAD (LEGAL ACCOUNT)*Work for our global clients and immerse in our rich and diverse company culture...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Team LeadLocation: 1880 Eastwood Ave Quezon CityWork setup & shift: Onsite | Day ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time $104,000 - $130,878 per year

    About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As Fraud and Scams First Responders Team Lead, you will be part of the Leadership Team of the Manila Customer Service Operations. You will act as one of the...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines ANZ Full time $104,000 - $130,878 per year

    About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About The RoleAsFraud and Scams First Responders Team Lead,you will be part of the Leadership Team of the Manila Customer Service Operations. You will act as one of the Customer...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱144,000 - ₱540,000 per year

    Qualifications:At least 2 years experience as Team Lead under Insurance CampaignAt least 72 Units in College/ 2nd Year Undergraduate and aboveJob Type: Full-timePay: Up to Php45,000.00 per monthBenefits:Paid trainingExperience:Insurance Campaign: 1 year (Preferred)Work Location: In person

  • Team Lead

    1 week ago

    Quezon City, National Capital Region, Philippines R1 RCM Full time ₱800,000 - ₱1,200,000 per year

    Team LeadJob DescriptionRESPONSIBILITIESManaging the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team membersConducting training of team members to maximize their potentialEmpowering team members with skills to improve their confidence,...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines WNS Full time ₱250,000 - ₱500,000 per year

    Job DescriptionEntry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionalsQualificationsExcellent customer service...

  • Team Lead

    4 days ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱1,200,000 - ₱2,400,000 per year

    Work Set Up:On-Site (Sanctum SM North-Edsa).Equipment:ProvidedStart Date:ASAPShift:8pm-5AM Manila Weekend offWhat does a day in the life of a Team Leader look like?Team Leadership & Development:Supervise, mentor, and motivate a team of Customer Support Representatives to meet and exceed performance goals.Conduct regular one-on-one meetings, coaching...

  • Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines ANZ Full time ₱1,200,000 - ₱2,400,000 per year

    Req ID: 103927Department: AR Customer Services Ops Business OwnersDivision: Australia RetailLocation: Quezon CityAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Team Lead in our Commercial Contact Centre,...