
Senior Quality Assurance Manager
1 week ago
As a Quality Team Lead, you will be responsible for supervising a group of quality evaluators.
Key Responsibilities:- Collaborate with stakeholders to review, close, and agree upon quality metrics.
- Communicate the quality matrix and resolve queries from the QA team.
- Coach and develop quality evaluators to enhance process and transaction monitoring.
- Conduct regular audits and quality checks to ensure compliance with set standards and policies.
- 2-3 years of experience in quality assurance within a BPO setup.
- Previous experience as a QA Team Lead.
- Six Sigma Green Belt certification or equivalent training is an advantage.
- Excellent communication skills in English.
- Good knowledge of audit and evaluation functions.
This role offers opportunities for professional growth and development.
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