Healthcare Operations Coordinator

2 weeks ago

Imus, Calabarzon, Philippines beBeeCare Full time ₱60,000 - ₱75,000

Job Title: Scheduling & Care Coordination Specialist

Location: Fully Remote

Employment Type: Full-Time

We are seeking a highly organized and detail-oriented specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative tasks.

Schedule Management:

  • Develop and maintain accurate schedules for clinicians and clients.
  • Ensure appropriate client-to-clinician ratios.
  • Serve as the primary point of contact for scheduling inquiries from clients and staff.

Assessments Coordination:

  • Schedule assessments and reassessments in a timely and organized manner.

Care Coordination:

  • Coordinate care across multiple disciplines.
  • Arrange substitute clinicians when needed to ensure uninterrupted services.

Client & Staff Communication:

  • Answer incoming calls and respond to inquiries with professionalism and urgency.
  • Maintain consistent and clear communication via phone and email with families and staff.

Record & Document Management:

  • Maintain and audit client records for accuracy and compliance.
  • Ensure timely documentation and updates in relevant systems.

Reception Oversight:

  • Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries.

Front-End Billing & Authorization Management:

  • Verify insurance benefits and monitor ongoing eligibility.
  • Track changes in coverage and authorization status.
  • Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking.

Requirements:

  • Proven experience in scheduling, administrative support, or healthcare coordination.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel).
  • Prior experience in a healthcare or therapy-based setting is a plus.

This role requires strong technical skills, attention to detail, and excellent communication skills. If you are a motivated and organized individual who is passionate about delivering exceptional results, we encourage you to apply.

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