Support Associate

17 hours ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱1,100,000 - ₱1,500,000

Job Title: Support Associate

We are seeking a highly organized and detail-oriented Support Associate to join our team. In this role, you will be responsible for coordinating all aspects of vendor and homeowner follow-up to ensure timely and continual progress on every maintenance request.

Main Responsibilities:

  • Work Order follow-up with vendors, managers, and homeowners via tickets, phone, and emails
  • Escalate work orders to senior managers for status or for additional information
  • Handle difficult conversations with homeowners or vendors and de-escalate if necessary
  • Prioritize and review work orders in great detail to fix any mistakes and ensure the right steps are being taken
  • Run work order reports
  • Process incoming email work order updates from managers, vendors, and homeowners
  • Assistance with ongoing maintenance and updates to our department policies/procedural manuals (SOPs), including profiles
  • Other projects as assigned by the Department Manager

Requirements:

  • High School diploma
  • 3 years working in a BPO / call center setting
  • Strong verbal and writing skills
  • Remote work experience
  • A dedicated workstation at home is a must
  • Have a minimum typing speed of 30 words per minute
  • Experience in Property Management is a plus
  • Familiarity using Zendesk is preferred

Additional Information:

  • Competitive Salary (Based on experience)
  • Remote Work
  • 13th Month Pay
  • Medical Care Allowance / HMO
  • Holiday Bonus
  • Paid PTOs

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