Mandarin Language Support Expert

1 week ago

Rizal, Philippines beBeeCustomerSupport Full time ₱145,000 - ₱235,000
As a key player in our customer support team, you will be the primary point of contact for Mandarin-speaking customers via phone, email, and chat. Your role will involve addressing a wide range of issues and requests related to our products.Responsibilities

You'll be responsible for:

  • Providing timely and accurate responses to customer needs, measured by a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
  • Evaluating and escalating issues to teammates and the engineering team as needed, exercising judgment on user errors, poor training, product defects, and feature requests.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Proactively checking in with clients until the issue is resolved.
Requirements

To succeed in this role, you'll need:

  • A long-term vision of working and growing with a technology startup, comfortable adapting to ever-changing processes and making recommendations to improve them.
  • 1-3 years of experience as a Customer Support Specialist or similar CS role.
  • Fluency in Mandarin and English, both verbal and written, with the ability to effectively communicate and build relationships with global colleagues and customers.
  • Phone support experience.
  • Experience using help desk software and remote support tools.
  • Willingness to work following the US time zone.
  • A high-speed and stable internet connection (at least 50 Mbps), with a document showing a screenshot of speed test results.
  • Occasional participation in in-person meetings in Metro Manila.

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