Computer Systems Technician

1 day ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000
Job Overview

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences through technical troubleshooting, product feature explanations, and best practice guidance.

This position requires a dynamic individual who can thrive in a fast-paced environment, maintain composure under pressure, and exhibit professionalism in all interactions.

The successful candidate will be able to efficiently resolve tickets, troubleshoot technical and process issues, and maintain system functionality by testing computer components.

They will also consult with users to determine hardware and software needs, assist in placing orders, and maximize computer systems capabilities by studying technical applications and making recommendations.

Key Responsibilities
  • Installs, modifies, and makes minor repairs to computer hardware and software systems.
  • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions.
  • Supports other team members to ensure program success.

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