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IT Transformation Specialist

1 week ago

Taguig, National Capital Region, Philippines HCLTech Full time

About HCLTech:

HCLTech is a leading technology services company that provides innovative solutions to its clients. Our team of experts works closely with clients to understand their needs and provide tailored solutions.

Job Description:

We are seeking an experienced Transition Specialist to join our team. The successful candidate will be responsible for managing projects, driving transformation initiatives, and ensuring customer satisfaction.

Key Responsibilities:
  1. Project Management: Define project scope, manage stakeholder expectations, gather requirements, develop detailed plans, and document project tasks.
  2. ServiceNow Platform: Extensive experience with ServiceNow or comparable Service Management Suites (e.g., Remedy). Proficient in key ServiceNow modules, including Project & Demand Management, Reporting/Dashboards, Incident, Change, and Service Request Management.
  3. Communication & Analytical Skills: Exceptional verbal and written communication skills, complemented by active listening and the ability to ask insightful, probing questions. Strong analytical and critical thinking abilities to tackle complex problems and identify trends.

The ideal candidate will have strong ITIL V4 and PMP certifications, advanced Excel skills, and proficiency in Microsoft O365 applications.

Benefits:
  • Opportunity for career growth
  • Highly competitive and flexible package salary
  • HMO Benefits since Day 1 (including up to 3 dependents)