Service Delivery Manager

3 days ago


Taguig, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Title: Service Delivery Lead

Hunter's Hub Incorporated is seeking a highly skilled Service Delivery Lead to oversee the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.

Key Responsibilities:
  • Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
  • Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
  • Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
  • Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
  • Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
  • Reporting: Track service performance metrics, prepares reports, and communicates results to stakeholders.

The ideal candidate will have a strong background in Incident Analysis, Advanced skills in Networking and IT Infrastructure, Expertise in Open Systems, and Experience with Cloud Computing Technologies, including Azure and AWS.

Hunter's Hub Incorporated offers a dynamic and challenging work environment, with opportunities for professional growth and development.



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