Customer Service Representative
3 weeks ago
Job Opportunity: We are seeking a highly skilled Customer Service Representative to join our team at Sapient Global Philippines. As a key member of our customer service team, you will be responsible for responding to customer inquiries, complaints, and feedback received through social media channels promptly and professionally.
Key Responsibilities:
- Respond to customer inquiries, complaints, and feedback via social media channels.
- Track and analyze social media interactions to provide insights and reports to the management team.
- Contribute to the development of the company's online reputation by responding to reviews and feedback professionally and constructively.
- Identify and manage potential social media crises, escalating issues to senior management when necessary.
What We Offer:
- Competitive Salary: Up to 25k Pay
- Opportunity for rapid career growth for Top Performers
- HMO with 2 free beneficiaries on Day One
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Free Coffee and Biscuits in the office
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits
About Us: At Sapient Global Philippines, we are committed to providing exceptional customer service and building strong relationships with our customers. If you are a highly motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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