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Product Support Engineer

2 weeks ago


Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

Job Description:

We are seeking a highly skilled and experienced Product Application Support professional to join our team at ConnectOS. As a key member of our support team, you will be responsible for providing technical assistance to internal teams and external clients, ensuring timely resolution of application-related issues.

Key Responsibilities:

  • Investigate application logs, error reports, and user complaints to determine root causes and implement corrective actions.
  • Maintain detailed documentation of incidents, resolutions, and system changes for future reference.
  • Develop scripts and tools to enhance system maintenance and reduce manual efforts.
  • Write clean, maintainable, and efficient code following best practices for BAU and for Reports.

About the Role:

This is a mid-senior level full-time position in our Engineering and Information Technology department. You will work closely with our development team to resolve application-related issues and improve system performance.

Requirements:

  • Bachelor's degree (B.A or B.S) in computer science, engineering, Information Systems or a related field.
  • Minimum of 4 years of hands-on experience in web application support, troubleshooting, and development.
  • Experience with databases (SQL) and query optimization.
  • Hands-on experience with web servers (IIS) and application hosting with cloud platforms (AWS, Google Cloud).

What We Offer:

  • Competitive salary package and annual appraisal.
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion).
  • Financial Assistance Program.
  • Mandatory Government Benefits and 13th Month Pay.
  • Complimentary Sleeping Quarters, Coffee at no cost.
  • Regular Company Events, Work Life Balance, and Career growth opportunities.