Technical Support Engineer III

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Technical Support Engineer III, you will be trained on product-related troubleshooting and how to conduct training. You will be equipped to handle Tier 1, 2, and 3 pre-sales and post-sales technical inquiries through phone, e-mail, and live chat. You will sharpen your problem-solving and training and development skills.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

  1. Handle product and application issues for customer-installed based products in any communication channel, such as call, chat, and email.
  2. Provide solutions based on customer requirements and evaluate if there is a need for non-standard offerings.
  3. Conduct technical product training for internal and external customers.
  4. Act as a technical resource whenever needed, such as for pre-sales products and/or troubleshooting presentations.

Who You Are:

You thrive in dynamic environments, demonstrating a proactive approach to solving challenges and getting results. You possess a strong ability to learn quickly and adapt to new information, embracing change and continuously expanding your skills. Your communication is clear, effective, and tailored to diverse audiences, ensuring that ideas and information are conveyed with precision. You possess a strong customer-focused approach, cognizant of the needs and happiness of clients in your interactions and decisions.

For This Role, You Will Need:

  1. Bachelor's degree in Engineering (Instrumentation and Control, Chemical, Mechanical, etc.).
  2. At least 2 years of experience providing technical support for instrumentation or flow measurement products.
  3. Knowledge of Business System Tools, including Oracle, CRM, and other applicable tools.

Preferred Qualifications that Set You Apart:

  1. Experience in conducting technical training is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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