Customer Support Team Lead Opportunity

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time $100,000 - $150,000
Customer Support Team Lead Opportunity

Starburst is a cutting-edge data analytics company that empowers businesses to accelerate AI innovation and unlock the full potential of their data. We are seeking an experienced Customer Support Team Lead to join our team and play a critical role in providing world-class service to our customers.

Job Description:

This role will oversee a team of 10-12 Customer Support Engineers responsible for delivering top-notch support services to our customers. The successful candidate will be responsible for team performance, career development, and maintaining the highest standards of customer service.

Key Responsibilities:
  • Oversee the daily operations of the Customer Support team
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to drive alignment and success outcomes
  • Identify and prioritize process improvements to enhance team efficiency and effectiveness
Requirements:
  • Proven experience as a Customer Support Team Lead or similar role
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience working with technical teams and understanding of complex technical ecosystems
What We Offer:
  • A competitive salary and benefits package
  • Ongoing professional development opportunities
  • A collaborative and dynamic work environment
  • The chance to work with a talented team of professionals and make a meaningful impact on our customers' experiences
Where Could This Role Be Based?
  • Singapore

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