Operations Specialist

4 days ago


Cabanatuan City, Central Luzon, Philippines Sun Life Full time

Sun Life is committed to delivering exceptional customer service and we're looking for talented individuals to join our Client Service Center team. As an Operations Specialist, you will play a critical role in ensuring that our clients receive the highest level of service and support.

About the Role

In this role, you will be responsible for managing and coordinating various client-related activities, including responding to client inquiries, resolving issues, and facilitating communication between clients and internal stakeholders. You will also be responsible for maintaining accurate records, preparing reports, and performing other administrative tasks as needed.

Key Responsibilities
  • Monitors, maintains and conducts regular inventory of office supplies, forms and equipment following approved guidelines/procedures.
  • Reports equipment/furniture/premises-maintenance issues to appropriate HO units and facilitates resolution of problems.
  • Handles and coordinates incoming and outgoing documents and materials for the three product lines.
  • Prepares, coordinates and follows-up check requests and payments for various office utilities (i.e. Telephone, Office rentals, etc)
Requirements
  • Excellent organizational skills
  • Ability to multitask and prioritize tasks
  • Strong communication and interpersonal skills
  • Ability to maintain confidentiality and handle sensitive information


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