Network Infrastructure Expert

4 days ago


Cabanatuan City, Central Luzon, Philippines Kwanii Full time

**About the Company:**

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes.

**Job Description:**

The IT Specialist role encompasses overseeing and maintaining the client's technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client's continued technological success in the industry.

**Responsibilities:**

  • Managing and maintaining the client's technology systems.
  • iPhone and iPad (IOS) configuration and troubleshooting.
  • Preventive maintenance of networking equipment such as Cisco and Meraki.
  • Providing support for onsite and remote operations.
  • Ensuring data security and privacy.
  • Collaborating with the team to optimize tech solutions.
  • Developing efficient helpdesk processes.
  • Serving as an escalation point for complex technical issues.
  • Staying updated on emerging technologies and industry trends.
  • Maintaining a comprehensive understanding of the clients' IT infrastructure.
  • Monitoring and analyzing helpdesk metrics and generating reports.
  • Preventive maintenance of computer hardware and software.
  • Documentation and implementation of technology projects.

**Requirements:**

  • Must be based in Nueva Ecija.
  • Excellent written and spoken English communication skills.
  • At least 1-2 years of IT work experience with computer technology in a business environment.
  • Experience in IT-related disciplines, such as but not limited to:
    • L AN and WAN set-up and troubleshooting.
    • IOS and Windows configuration and troubleshooting.
    • Network printer set-up and troubleshooting.
    • MS Teams administration and management.
    • Experience in Jira and Zendesk ticketing system.
    • Experience in Network Security.
    • Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
  • Experience in remote access and support via AnyDesk.
  • Knowledgeable of data privacy practices and laws as they relate to technology issues.

**Nice to Have:**

  • Bachelor's degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
  • Familiar with network engineering equipment such as Cisco or Meraki.
  • Knowledgeable with Zoom and HubSpot configuration and administration.
  • Experience in virtualization technologies to apply to hardware, software, memory, data and network.

**Job Type:** Full-time

**Schedule:** Monday to Friday, Day shift

**Salary Range:** PHP 18,000 - 20,000



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