Technology Operations Manager
4 days ago
Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes.
As an IT Specialist at Kwanii, you will have the opportunity to work with a talented team of professionals who share your passion for technology and innovation. Our company values transparency and honesty, ensuring that clients receive reliable services.
**Job Description:**
The IT Specialist role encompasses overseeing and maintaining the client's technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client's continued technological success in the industry.
**Responsibilities:**
- Managing and maintaining the client's technology systems.
- iPhone and iPad (IOS) configuration and troubleshooting.
- Preventive maintenance of networking equipment such as Cisco and Meraki.
- Providing support for onsite and remote operations.
- Ensuring data security and privacy.
- Collaborating with the team to optimize tech solutions.
- Developing efficient helpdesk processes.
- Serving as an escalation point for complex technical issues.
- Staying updated on emerging technologies and industry trends.
- Maintaining a comprehensive understanding of the clients' IT infrastructure.
- Monitoring and analyzing helpdesk metrics and generating reports.
- Preventive maintenance of computer hardware and software.
- Documentation and implementation of technology projects.
**Requirements:**
- Must be based in Nueva Ecija.
- Excellent written and spoken English communication skills.
- At least 1-2 years of IT work experience with computer technology in a business environment.
- Experience in IT-related disciplines, such as but not limited to:
- LAN and WAN set-up and troubleshooting.
- IOS and Windows configuration and troubleshooting.
- Network printer set-up and troubleshooting.
- MS Teams administration and management.
- Experience in Jira and Zendesk ticketing system.
- Experience in Network Security.
- Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
- Experience in remote access and support via AnyDesk.
- Knowledgeable of data privacy practices and laws as they relate to technology issues.
**Nice to Have:**
- Bachelor's degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
- Familiar with network engineering equipment such as Cisco or Meraki.
- Knowledgeable with Zoom and HubSpot configuration and administration.
- Experience in virtualization technologies to apply to hardware, software, memory, data and network.
**Job Type:** Full-time
**Schedule:** Monday to Friday, Day shift
**Salary Range:** PHP 18,000 - 20,000
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