Resource Allocation Manager

5 days ago


Cebu City, Central Visayas, Philippines Visage Executive Search Full time
Job Description:

We are seeking a highly skilled Workforce Management Scheduler to join our team at Visage Executive Search. In this role, you will be responsible for managing the scheduling process to ensure seamless service delivery to our clients.

Your primary responsibilities will include generating schedules that meet business requirements, adjusting schedules based on actual scenarios, and providing overtime requirements or voluntary time off to ensure efficient and effective staffing. You will also monitor queues in real-time, track and document agent activity, and assist agents with basic troubleshooting and workarounds.

You will work closely with our management team to ensure that all necessary reports and planning models are completed accurately and on time. Additionally, you will staff the appropriate number of agents at the proper time based on recent/historical capacity drivers and ensure adherence to schedules.

This is an exciting opportunity for a detail-oriented individual with strong organizational skills to join our team and make a meaningful contribution to our success.

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