Hardware Systems Specialist

5 days ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time ₱375,000 - ₱625,000

We are a company that values innovation and excellence. Our mission is to foster a culture of inclusion where every employee's unique strengths, views, and experiences are respected.

Job Overview

The Technical Support Representative is the main point of contact for customers seeking hardware and software technical assistance. They are responsible for synthesizing internal and external feedback into actionable items.

Main Responsibilities:

  • Provide first-level technical support to customers, addressing inquiries related to hardware, software applications, and operating systems.
  • Manage daily workload through an incident tracking system and record problem resolutions in a knowledge management system.
  • Collaborate with field and divisional groups, create process documentation, and participate in continuous improvement initiatives.

Requirements:

  • Bachelor's degree in Mechanical Engineering, Electronics & Communications Engineering, Mechatronics, or other Engineering-related fields.
  • Minimum 1-year technical experience.
  • Prior experience in a customer-service role is advantageous.
  • Knowledge and comprehension of hardware systems.
  • Ability to use MS Office Word and Excel.
  • Possess strong organizational and critical thinking skills.
  • Excellent phone, verbal, and written communication skills.

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