IT Systems Engineer

20 hours ago

Lipa City, Calabarzon, Philippines beBeeTechnical Full time $42,750 - $47,500
Job Description

We are seeking a skilled IT support professional to join our team as a Technical Support Specialist. This role involves providing advanced technical support, escalated troubleshooting, and assisting in maintaining operational continuity across our systems, hardware, and software platforms.

The successful candidate will work closely with Tier 1 support, system administrators, and other IT functions to ensure efficient issue resolution, system reliability, and user satisfaction.

This role requires remote and on-site support for employees globally, with responsibilities that span both end-user services and back-end support tools.

Key Responsibilities:

  • Tier 2 Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
  • Incident & Request Management — Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account & Access Management — Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance — Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Knowledgebase & Documentation — Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
  • Onboarding & Offboarding Support — Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
  • Collaboration & Escalation — Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
  • Compliance & Audits — Support IT audits and compliance efforts (ISO, SOC 2, internal controls) by maintaining secure practices and accurate logs.

Required Skills and Qualifications:

  • Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
  • Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
  • Coursework in IT or a related field, or an equivalent combination of skills and experience.

Benefits:

  • Opportunity to work in a fast-paced and innovative technology company.
  • Professional growth and development opportunities.
  • A collaborative and dynamic work environment.
  • Competitive salary and benefits package.

Why Work with Us:

Our company values innovation, teamwork, and customer satisfaction. We are committed to providing our employees with the resources and support they need to succeed in their roles.

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