Strategic Staffing Manager

6 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: As a provider of outsourced digital services, TaskUs helps fast-growing technology companies represent, protect and grow their brands. Leveraging cloud-based infrastructure, we serve clients in sectors like social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

We have a workforce of approximately 45,000 employees globally, with operations in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

Our People First culture has enabled us to achieve growth for our partners by being adaptable, innovative, and consistent in an ever-changing world.

What We Offer: At TaskUs, we prioritize employee well-being by offering competitive salaries and comprehensive benefits packages. Our commitment to inclusivity is reflected in departments like Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Description: As a Workforce Planner, you will ensure staff optimization by managing resources to meet demand and resolving concerns on schedule adherence, service levels, absenteeism, and other applicable metrics. You will prepare for voice and non-voice volume, seat occupancy, average handle time, and other factors that measure productivity and campaign performance.

Key Responsibilities: Coordinate with operations, clients, and client services to gather data for forecasting and calculation of program requirements. Maintain a roster of staff with accurate employee details, including availability, preferences, and skills. Publish over/under snapshots and create action plans to address staffing gaps or minimize overages. Ensure accurate seating plans and inputs in the online capacity plan tool.

Requirements: BPO Operations background with at least 2 years of experience in Workforce Planning. Expertise in Forecasting, Planning, and Scheduling, and Real-Time Management. Strong analytical skills, high attention to detail, and numerical literacy. Thorough understanding of WFM efficiency metrics and ability to navigate MS Office applications.



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