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Shipping Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines WNS Global Services, Inc. Full time

At WNS Global Services, Inc., we empower our employees to drive business growth and innovation through their work. Our commitment to excellence is reflected in our client-centric approach, where we strive to meet and exceed expectations.

Job Summary:

This role involves delivering exceptional client experiences by meeting Service Level Agreements and Key Performance Indicators. The successful candidate will be responsible for executing daily processes and tasks, analyzing and resolving customer issues, and taking on additional duties as required.

Key Responsibilities:
  1. Meet SLAs and KPIs by providing timely and accurate services to clients.
  2. Execute daily processes and tasks, identifying areas for improvement and implementing changes as needed.
  3. Analyze and resolve customer issues promptly and accurately, ensuring high levels of satisfaction.
  4. Take on additional duties as required by superiors, demonstrating adaptability and teamwork.
Requirements:
  1. A degree in accountancy, accounting technology, or financial management, or relevant experience in the field.
  2. A degree or equivalent experience in shipping or logistics, with a strong understanding of operations and supply chain management.
  3. Availability to work onsite, with a willingness to start immediately.
  4. Possess excellent communication and problem-solving skills, with the ability to work well under pressure.