Shipping System Support Technician

2 weeks ago


Manila, National Capital Region, Philippines OOCL Philippines, Inc. Full time

Overview:

OOCL Philippines, Inc. is seeking an Enterprise Application Support Agent to provide critical support to our shipping systems. In this role, you will work collaboratively with our team to deliver high-quality service and contribute to the continuous improvement of our operations.

Main Responsibilities:

  • Shift Rotation: Perform duties on three distinct time shifts as part of a rotational schedule.
  • System Support: Offer first-level support for our shipping systems, utilizing various communication methods to resolve issues.
  • Root Cause Identification: Collaborate with support teams to identify the root cause of technical issues and implement thorough testing prior to production cutover.
  • Process Optimization: Continuously monitor system performance and suggest enhancements to improve operational efficiency.

Essential Qualifications:

  • A bachelor's degree in any discipline is required.
  • Strong English communication skills are essential.
  • Ability to work flexible 5-day schedules is crucial.


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