Service Representative

3 days ago

Taguig, National Capital Region, Philippines beBeeDataentry Full time ₱375,000 - ₱450,000
Customer Service & Data Entry Specialist

We are seeking a skilled professional to handle order inquiries, process data accurately, and provide exceptional support. The ideal candidate will efficiently manage orders, resolve issues, and maintain stock accuracy.

Key Responsibilities:
  • Order Processing: Enter, update, and verify orders with high accuracy.
  • Customer Support: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Seller Account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track account performance, report discrepancies, and optimize workflows.
Qualifications & Skills:

Experience in e-commerce order processing.

Strong proficiency in data entry with high accuracy and attention to detail.

Excellent customer service skills with experience in chat, email, and phone support.

Knowledge of inventory management and order tracking systems.

Familiarity with e-commerce platforms.

Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.

Ability to multi-task and prioritize tasks in a fast-paced environment.

Strong written and verbal communication skills.

Problem-solving mindset to handle complaints and order discrepancies.

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