Client Experience Manager

7 days ago


Manila, National Capital Region, Philippines LTVplus Full time
Key Responsibilities
  • Maintain a high-level view of the entire support process
  • Share feedback from clients with the internal team and vice versa
  • Conduct regular meetings/catch-ups with customers
  • Send out Quarterly NPS Survey and identify customer sentiment/temperature on a weekly basis

We're looking for a skilled professional who can effectively communicate with clients and provide exceptional customer service. If you have experience in customer success management, we'd love to hear from you



  • Manila, National Capital Region, Philippines Compass Experience Labs Full time

    The Compass Experience Labs team is seeking a skilled Customer Experience Manager to oversee the centralized Workforce RTA (Real-Time Adherence) team. This individual will be responsible for analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.Key ResponsibilitiesAnalyze reporting, staffing, and scheduling...


  • Manila, National Capital Region, Philippines Permworks Full time

    About PermworksWe're a dynamic company passionate about empowering individuals to succeed in their careers. As a Client Success Manager, you'll play a pivotal role in achieving this mission.Your primary responsibility will be to deliver outstanding client experiences through effective communication, collaboration, and problem-solving. You'll also oversee the...


  • Manila, National Capital Region, Philippines CELINE Full time

    Welcome to CELINE, a French Luxury House renowned for its exquisite craftsmanship and timeless elegance. As a Client Experience Manager, you will be responsible for creating unforgettable client journeys and driving business growth.YOUR ROLE IN OUR STORYSales StrategyDevelop and execute sales strategies to meet or exceed sales targets, leveraging your...


  • Manila, National Capital Region, Philippines Satellite Office Full time

    About Satellite OfficeWe are a global company with a rich and diverse culture where you can thrive, grow and be an exceptional professional. Our unique approach to business has earned us recognition as one of the best among BPO companies worldwide.Job Overview:This role is ideal for detail-oriented and highly creative professionals with experience in sales...


  • Manila, National Capital Region, Philippines NICE Full time

    NICE is a global leader in providing software solutions for customer experience, fraud prevention, and public safety. Our team is passionate about delivering exceptional service to our customers and making a meaningful impact in their lives.About the RoleThe Customer Service Engineer will be responsible for building long-term relationships with new and...


  • Manila, National Capital Region, Philippines Cooee Inc Full time

    Cooee Inc. is seeking a Client Experience Manager to join our team. As a key contributor to our customer experience, you will be responsible for managing orders, addressing queries, and coordinating with internal teams to deliver seamless operations.About the Role:Manage and coordinate orders from receipt to delivery, ensuring accuracy and efficiency.Respond...


  • Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

    We are committed to creating a positive and inclusive work environment, where our employees can thrive and reach their full potential. As a Client Experience Manager, you will play a key role in driving business outcomes and improving customer satisfaction.The Customer Solutions Officer role (Service Analyst 1) requires a strong understanding of customer...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    KMC Solutions seeks a detail-oriented Client and Candidate Experience Manager to oversee the entire recruitment process from start to finish. In this role, you will be responsible for building strong relationships with clients, candidates, and internal stakeholders to deliver exceptional results.You will utilize your excellent communication skills, both...


  • Manila, National Capital Region, Philippines Healthy Options Full time

    Job DescriptionAs a Wine Specialist at Healthy Options, you will be responsible for providing exceptional customer service and wine knowledge to our clients. This will involve working closely with customers to understand their needs and preferences, and offering personalized wine recommendations to meet their needs.About the RoleThis is an exciting...


  • Manila, National Capital Region, Philippines TECEZE Full time

    About TECEZEWe at TECEZE deliver innovative IT solutions to global enterprises. Our comprehensive range of services includes Managed IT Services, Cybersecurity, Cloud Solutions, and IT Infrastructure Support.Job OverviewThis role involves fostering strong relationships with key clients, ensuring their satisfaction, and identifying growth opportunities for...


  • Manila, National Capital Region, Philippines Emapta Full time

    Deliver world-class client experiences that elevate financial futures in a reputable wealth management company. Emapta Philippines is looking for a skilled Client Services Officer to provide exceptional support and guidance to clients.In this key role, you will oversee the implementation of financial plans, coordinating with internal teams and external...


  • Manila, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time

    We are Eastvantage Business Solutions Inc., a forward-thinking company, seeking a Client Experience Specialist to join our team. As a Client Experience Specialist, you will play a vital role in ensuring exceptional client experiences and efficient processes.Key Responsibilities:Collaborate closely with our Customer Success Managers to support and nurture...


  • Manila, National Capital Region, Philippines Gratitude Philippines Full time

    **Job Description:**Gratitude Philippines is seeking a seasoned Client Account Services Director to lead our team. The successful candidate will have a strong background in account management, leadership, and client relationship building. This is an excellent opportunity for an ambitious professional looking to join a dynamic organization and contribute to...


  • Manila, National Capital Region, Philippines 2GO Group Inc. Full time

    Job ResponsibilitiesThe Client Experience Specialist is responsible for serving clients to continuously create and deliver value. Key responsibilities include handling customer requirements, such as loading confirmations, arrival notices, and shipment monitoring reports. This involves managing call metrics, soliciting bookings for walk-in and on-account...


  • Manila, National Capital Region, Philippines IDfy | Philippines Full time

    IDfy | Philippines is looking for a talented Client Experience Specialist to join our Client Success team! As a key member of our organization, you'll be responsible for delivering exceptional client experiences, driving client satisfaction, and identifying new business opportunities.About Our Mission:We aim to empower businesses and individuals with...


  • Manila, National Capital Region, Philippines Empower Business Process Services Inc. Full time

    Job DescriptionThe Client Experience Director will lead the management of client relationships, communicate clearly and efficiently with visa agents, and their team leads, ensuring they deliver quality service to our clients.You will also collaborate with our team, excel at in-person office work, and work closely with our visa petition Team Leaders and...


  • Manila, National Capital Region, Philippines Career Ways Full time

    **Become a Client Experience Specialist**We are seeking highly skilled and motivated individuals to join our team as Client Experience Specialists. As a Client Experience Specialist, you will be responsible for providing exceptional customer service to clients and customers of the world's biggest and most sought-after brands. Your key responsibilities will...


  • Manila, National Capital Region, Philippines Oliver – SEAPAC Full time

    About the Role:We are looking for a skilled professional to join our team as a Business Development Lead, focusing on client-facing activities and driving growth.The ideal candidate will have experience in leading digital content and social campaigns within a creative agency, with a strong understanding of account management, finances, and invoicing.This...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Job Description:Booking and ticketing for FITs, Leisure and Groups.Assist in event planning, including venue setup, catering, and transportation.Coordinate with clients, vendors, and suppliers.Handle event-related documents, permits, and contracts.Manage registrations, travel arrangements, and schedules.Provide on-site support to ensure smooth event...


  • Manila, National Capital Region, Philippines DTCC Full time

    About DTCC:">DTCC is at the forefront of innovation in the financial markets.The Role">This is a client support role focused on analyzing incoming client queries.You will provide functional expertise and advice to clients.Your Key Responsibilities:">Handling incoming client calls and client queries via web portal and emails.Analyzing, tracking, and...