Crypto Technical Support Specialist

20 hours ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱64,000 - ₱88,000
Job Title:
Technical Support Expertise

We are seeking experienced professionals to complement our team of diverse and talented technical support crew.

This is a fantastic opportunity for individuals who love to explore emerging technologies in the high-demand Crypto/Blockchain industry.

You will get to learn from our existing team of experts while also being able to contribute your own ideas and competencies to help the business processes progress and innovate.

  • You will be supported to understand our business and have a significant impact on the market.
  • You will manage and assist user inquiries on all platforms using all available information.
  • You will serve as an escalation point for our community/customer experience in high touch escalations and platform incidents.
  • You will be accountable for managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • You will exercise critical thinking skills by establishing root causes of application errors.
  • You will contribute in continuously improving the team tools and processes.

About You

Must haves:

  • Motivated by creating a seamless support experience for our global community base.
  • Curious, proactive and self-motivated - A truly passionate life-long learner who loves to work with emerging technologies.
  • Minimum of 3 years of relevant experience in incident management, technical support and System Administration.
  • Knowledgeable in UNIX/Linux commands and functions.
  • Experience supporting highly automated and dynamic cloud-environments.
  • Demonstrated some experience with end-to-end platform incident management using Zendesk or similar platform.
  • Exceptional communication skills - can communicate effectively across multiple departments and stakeholders.
  • Flexible and adaptable to meet evolving needs of a high-growth and fast-paced organization.

Benefits
  • 100% remote work
  • Individual Contractor - you will get paid in net amount monthly
  • Be part of an organization that is bringing impactful technologies freely available to everyone in the world

The selected candidate will be responsible for escalating serious concerns to higher tier support group which may include development, architecture, etc.

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