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Global Trading Operations Specialist

1 week ago

Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time

We are looking for a talented Trading Support professional to join our team. As a member of our global team, you will provide technical and functional support for our application and its infrastructure, collaborating with investment banks' business & technical staff and working with developers, product managers and internal business owners to deliver an exceptional level of service to all customers.

About the Role:
  • This role involves working closely with internal and external resolver teams to investigate and resolve incoming client queries, via both phone and email.
  • You will accurately log all inquiries and document client contact through to resolution in Salesforce CRM.
  • Your expertise will enable you to provide clients with guidance on system functionality and workflow.
  • You will identify and communicate urgent issues that may have associated P/L and franchise risk.
  • You will develop knowledge of the marketplace and stay up-to-date with current industry trends.
  • You will contribute to knowledge management efforts.
  • You will complete required trainings - regulatory and otherwise.
What We OfferBenefits
  • A culture of appreciation & recognition through a global Reward and Recognition platform.
  • An e-learning platform, tuition reimbursement, and certification sponsorship opportunities.
  • Two paid days off to volunteer, company matching for qualified fundraisers and charity donations.
  • A wellbeing allowance and employee assistance program.
  • A hybrid work model: 2 days from home, 3 days from the office.