Business Process Specialist
1 week ago
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Job DescriptionDescriptionThe Business Process Specialist directly reports to the CEO of the Company and provides support in ensuring process excellence in the organization.
Job Scope:
- Map out all key business processes, specifically in finance, hotel operations, and shared services.
- Define controls and measures in the business process design.
- Design or re-engineer processes to enhance efficiency, guest satisfaction, and profitability.
- Lead the change management projects and campaign to support the implementation of new processes.
- Establish key performance indicators (KPIs) for the workflows.
- Regularly monitor the established workflow KPIs and prepare reports for management on the effectiveness of implemented processes.
- Lead projects related to process improvement, ensuring they are completed on time, within budget, and meet the project goals.
- Conduct training sessions for staff on new processes or updates to existing processes.
- Develop process manuals that contain the detailed workflow of specific business processes.
- Maintain regular communication with all stakeholders, including hotel management, staff, and possibly guests, to gather feedback and explain process changes.
- Ensure all processes comply with local laws and regulations, owning company standards, as well as industry standards through close monitoring of changes in regulations and by partnering with the Legal Department in ensuring compliance with legislations.
- Continuously seek methods to improve existing processes using feedback and new technologies or methodologies.
- Evaluate and recommend technological solutions that can automate processes or enhance service delivery.
- Oversee the integration of new systems into existing workflows.
- Develop quality standards for customer service and operational efficiency. Monitor adherence to these standards and adjust processes as needed to maintain high quality.
- Conduct periodic process audits to ensure compliance with the established standards.
- Conduct risk management assessments and provide recommendations to management.
Job Qualifications:
- Proven working experience in business process designing and implementation.
- Candidate must possess a Bachelor's Degree in Industrial Engineering or similar discipline.
- At least 2-3 years of working experience as a Process Engineer/Designer.
- Experience in the hospitality industry is an advantage.
- Experience in the finance and accounting industry is an advantage.
- Full onsite work in Makati City.
- Monday to Friday workweek.
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