Senior Customer Advocate

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time $800 - $1,300
Customer Success Graduate

This role is an initial step in the customer success organization, focusing primarily on the tech segment. Although you will support store customers, you will also have a portfolio assigned.

Your Responsibilities:
  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, and onboarding materials.
  • Develop campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high-potential and high-risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with sales and support teams in developing engagement plans that fulfill customer objectives.
  • Engage with your customer portfolio to ensure risk identification.
  • Collect feedback from customers and format it for review by the product team.
About You:
  • You are a customer-facing individual with an empathetic nature and a passion for technology.
  • You possess excellent presentation skills, strong organizational skills, and the ability to structure and update documentation.
  • You are a team player capable of interacting with all departments internally.
We Offer:
  • Distributed work environment with regular in-person meetings.
  • Personal learning and development budget.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to meet colleagues and others.

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