
Leader of Global Projects
21 hours ago
As a Project Manager, you will be responsible for overseeing projects at our customer experience centers. Your primary role will be to act as the client's point of contact and build, manage, and maintain project documentation on a global scale.
Key Responsibilities:
- Build plans and establish project deadlines
- Assign functional responsibilities
- Lead and direct the work of others
- Conduct due diligence and gather materials as required
You will report to an Executive Director, Project Management, and contribute to the success of the business by being the primary point of contact overseeing various client projects.
Typical Day:- Collaborate with internal teams, stakeholders, senior executive level parties, and external clients in a virtual environment
- Customize, build, manage, and maintain effective project records
- Identify risk, investigate to define mitigation plans, tactfully escalate, and execute on change management
- Clearly articulate requirements and overall project status to various levels and audiences
- Support the deployment, promotion, and achievement of departmental and corporate strategy, business goals, and objectives
- Spearhead innovative projects for corporate initiatives and enhancements
BA/BS or equivalent relevant experience
3+ years' experience in a project management role leading the deployment of medium to large-scale global projects
PMP and/or equivalent relevant project management experience
Operational management experience within the BPO/call center industry required
Ability to provide strategic guidance while leading a project team
Expertise with formal presentation
Experience with project management and word processing software, spreadsheet, and flowcharting applications
Willing to work on US hours
Must have a valid passport and able to travel internationally
BenefitsSupportive of your career and professional development
Inclusive culture and community-minded organization where giving back is encouraged
Global team of curious lifelong learners guided by company values
Competitive compensation package and performance bonus opportunities
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