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Customer Service Operations Specialist

1 month ago

Cabanatuan City, Central Luzon, Philippines Innovate Strategic Resource Marketing Inc. Full time
Job Title:

Customer Service Operations Specialist

About the Job:

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Clark, Pampanga. The ideal candidate will have a minimum of 6 months' experience in collection and excellent English communication skills.

About Us:

Innovate Strategic Resource Marketing Inc. is a leading provider of customer service solutions, with a strong presence in the BPO industry. We offer a dynamic and challenging work environment, with opportunities for growth and development.

Responsibilities:
  • Provide exceptional customer service through multiple channels (phone, email, chat)
  • Resolve customer complaints and issues in a timely and professional manner
  • Meet or exceed performance targets and key performance indicators (KPIs)
Requirements:
  • High school graduate (old and new curriculum)
  • Minimum of 6 months' collection experience in BPO (International / Local)
  • Excellent English communication skills (voice and written)
  • Flexibility to adapt to shifting schedules and work on-site at Clark, Pampanga
Benefits:
  • Paid training and development opportunities
  • Free meals and refreshments
  • HMO and medical benefits
  • 13th month pay and government benefits
  • Accommodation for one month
  • Shuttle service and transportation allowance
  • Workplace amenities and facilities
Salary:

The estimated salary for this position is PHP 25,000 - PHP 35,000 per month, depending on experience and qualifications.