US Payroll Onboarding Specialist

23 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱4,500,000 - ₱9,000,000
Implementation Specialist Job Description

Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better.

We help local businesses around you hire, manage, and pay qualified workers.

We are looking for a full-time, dedicated, and passionate US Payroll Customer Implementation Specialist to join our growing team. This person will be a core member of our customer success team, and will be well-positioned to succeed - the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful.

You will primarily lead new client onboarding for mid/large-sized clients for their first 60 to 90 days. To do this, you have empathy for people, can explain complex concepts clearly and concisely both via email and via video calls, are tech-savvy, and have the ability to ask probing questions.

  • Job Responsibilities:
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own the implementation process end-to-end for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients.
  • Setting accurate expectations with clients and internal stakeholders.
  • Actively communicating with Account Executives and Customer Success Managers regarding client progress.
  • Assisting with high-severity requests or issue escalations as needed.
  • Participating in cross-functional groups to establish enhancements to communications, tools, and products.
Required Skills and Qualifications

You love working with customers and thrive in delighting customers. You must be a project manager, detail oriented, and good at communication. A good analytical skill and entrepreneurial mindset are required.

You should have at least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations. Alternatively, customer-facing experience at a PEO, accounting firm, and such where you work directly with customers in an HR/payroll capacity is also acceptable.

Prior payroll experience, especially with US payroll, either in an implementation capacity or in managing payroll in-house is desired. Basic spreadsheet/database skills, and the ability to quickly learn more is necessary.

Benefits

The position offers a permanently remote work arrangement, pay wired directly to your bank account, $50 monthly stipend, annual bonus, performance-based bonuses, flexible PTO, and enjoy company time off during some of the major US and PH Holidays.

You will also receive a company-issued device, career fast track for performers and internal mobility, and the opportunity to learn from a team of experienced professionals.

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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