Senior Customer Experience Associate

7 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,000,000
Job Title: Customer Service Representative

We are looking for a skilled and motivated individual to join our team as a Customer Service Representative.

The ideal candidate will have excellent communication skills, sound decision-making skills, and the ability to work in a fast-paced environment with varying deadlines and priorities.

Key Responsibilities:
  • To communicate effectively with customers to resolve queries within service level agreements (SLAs)
  • To escalate issues to internal teams for investigation and resolution
  • To develop expertise in all aspects of B2C products, systems, and processes
  • To identify trending issues and escalate concerns for improvement
Requirements:
  • Prior experience in a customer-facing role, preferably in B2C
  • Strong interpersonal skills for effective communication with internal and external stakeholders
  • Ability to work independently and as part of a team
Preferred Skills:
  • Familiarity with general operations in financial services/FinTech
  • Working knowledge of Zendesk or similar CRM software
  • Understanding of KYC and/or AML principles

This is an exciting opportunity to make a global impact by providing exceptional customer support and contributing to the growth of a leading fintech company.

What You'll Need To Succeed
  1. A passion for delivering outstanding customer experiences
  2. Excellent problem-solving and analytical skills
  3. Strong organizational skills and attention to detail

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