Customer Service Advocate

1 week ago

Quezon City, National Capital Region, Philippines beBeecustomer Full time $35,000 - $55,000
Customer Experience Associate Role

This is a great opportunity to develop your career in customer service. We are looking for individuals who are passionate about delivering exceptional customer experiences.

About the Job:

We partner with various brands to provide customer support through multiple channels, including email, chat, phone, text, and social media.

The ideal candidate will have strong written and verbal communication skills, be able to learn and adapt quickly, and have a strong understanding of customer needs.

Key Responsibilities:
  • Respond to customers in a timely and professional manner.
  • Demonstrate a consultative approach when interacting with customers.
  • Build a strong understanding of products and procedures.
  • Work collaboratively with team members to achieve common goals.
Requirements:
  1. High school diploma or equivalent.
  2. 12+ months of contact center experience (must be within the last 2 years).
  3. Ability to speak, read and write in both Spanish and English.
  4. Must have at least 1 year work experience as Spanish Bilingual in BPO or customer service industry.
  5. Language proficiency is B2.
  6. For non-native speakers, a valid language certification is required.
  7. For foreign nationals, Permanent Residence Identification (PR ID) is required.
  8. Familiarity with CRM systems and practices. Salesforce experience is a plus.
  9. Preferably with experience working remotely.
Benefits:

This is a high volume program, offering competitive wages and career development training. We promote from within and offer growth opportunities.

We have a fun and fast-growing environment where you can come as you are.

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