Workforce Director
4 days ago
The Workforce Manager is a key position within Transcom's operations, responsible for leading a team of analysts in planning, scheduling, and managing contact center queues. The ideal candidate will have a strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership in a multi-channel contact center environment.
Primary Responsibilities:- Accountable for the performance, productivity, and effectiveness of Workforce Management Teams.
- Define, develop, and execute WFM processes for the contact centers in conjunction with cross-functional departments.
- Provide leadership, direction, and growth opportunities to members of the department, performing those responsibilities in accordance with the Company's policies and applicable laws.
- Achieve operational objectives by contributing information and recommendations for strategic plans to prepare action plans, implementing into production and call center standards.
This role requires expertise in Workforce Management Mathematics, proficiency in using Microsoft Office software products, and exceptional analytical skills. Additionally, the ability to start and manage one or more simultaneous projects, communicate clearly and concisely, and support people through individual development plans is essential.
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Workforce Director
6 days ago
Pasig, National Capital Region, Philippines Transcom Worldwide Philippines, Inc. Full timeJob OverviewWe are seeking a highly skilled Workforce Director to lead our Contact Center team in achieving exceptional service levels and efficiency goals.
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Technical Project Director
6 days ago
Pasig, National Capital Region, Philippines Trinity Workforce Solutions, Inc. Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Project Director to join our team at Trinity Workforce Solutions, Inc.The ideal candidate will have a strong background in technical project management, with expertise in system architecture, development, and integration. They will be responsible for leading cross-functional teams to...
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Workforce Manager
3 days ago
Pasig, National Capital Region, Philippines Enshored Full timeEnshored Pasig, National Capital Region, PhilippinesWorkforce ManagerEnshored Pasig, National Capital Region, Philippines3 days ago Be among the first 25 applicantsDirect message the job poster from EnshoredSpecifically responsible for checking the accuracy & timeliness of generated reports of the entire team hence, evaluating and providing feedback to the...
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Workforce Manager
6 days ago
Pasig, National Capital Region, Philippines Transcom Worldwide Philippines, Inc. Full timeOn-site - Pasig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees,...
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Workforce Manager
5 days ago
Pasig, National Capital Region, Philippines Transcom Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Ayala 30th site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and...
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Human Capital Strategist
20 hours ago
Pasig, National Capital Region, Philippines JG Summit Holdings Inc. Full timeDirector of Workforce DevelopmentThe Director of Workforce Development will play a critical role in shaping HR effectiveness by reviewing and standardizing HR processes, partnering with business units to develop a unified HR platform, and ensuring robust governance of HR solutions.This role focuses on driving the adoption of a centralized digital HR...
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Client Relationship Director
10 hours ago
Pasig, National Capital Region, Philippines Offshore Business Processing Full timeOffshore Business Processing is seeking a results-driven and experienced professional to fill the role of Client Relationship Director.The ideal candidate will have at least 2 years of experience in the same job functions, possessing excellent communication skills: listening, verbal and written. Proficient in MS Office, with strong Powerpoint and Excel...
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Workforce Development Lead
2 days ago
Pasig, National Capital Region, Philippines Enshored Full timeKey ResponsibilitiesDevelops a complete understanding of the client's business model, policies, and procedures as they relate to Enshored.Ensures that policy rollouts happen smoothly.Liaises with Forecasting and Scheduling Manager, Team Managers, and Operations Managers/Program Director to ensure that processes and communication are aligned.Coordinates with...
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Organization Effectiveness Director
5 days ago
Pasig, National Capital Region, Philippines The Medical City Full timeOrganization Design and Workforce Planning LeadThe Medical City is looking for a results-driven leader to drive organization design and workforce planning initiatives forward. This critical role will require a strong analytical mind, business acumen, and exceptional communication skills.The ideal candidate will develop and implement organizational design...
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Employee Scheduling Director
6 days ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and...
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Compliance Strategy Director
5 days ago
Pasig, National Capital Region, Philippines Humanly (humanly) Full timeAbout TaskUs: At TaskUs, we are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Financial Operations Director
6 days ago
Pasig, National Capital Region, Philippines Lennor Group Full timeAbout Lennor GroupWe are a leading provider of business and workforce solutions in the Philippines, committed to delivering exceptional service to businesses of all sizes and industries.Our brand, Lennor Metier, specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.Lennor Group is dedicated to empowering...
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Client Experience Manager
6 days ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help our clients represent, protect and grow their brands by leveraging a cloud-based infrastructure.The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000...
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Customer Service Director
4 days ago
Pasig, National Capital Region, Philippines MCI Full timeAbout the RoleThis is a management-level position responsible for ensuring call quality from start to finish and proactively seeking ways to improve internal processes and sales results program-wide.Key Responsibilities\Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.Responsible for coaching and...
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Director of Talent Acquisition
6 days ago
Pasig, National Capital Region, Philippines iSupport Worldwide Full timeCompany OverviewiSupport Worldwide is a leading provider of outsourcing and offshoring consulting services. We are committed to delivering exceptional results and exceeding our clients' expectations.Why Join Us?Competitive salary package with performance-based incentives.Comprehensive HMO benefits and life insurance from Day 1.Free learning and development...
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Analytics and Operations Director
6 days ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs :We are a global leader in providing digital services and customer experience solutions to fast-growing technology companies.Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, and streaming media.The People First culture at TaskUs has enabled us to expand our...
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Director of Enterprise Solutions
2 days ago
Pasig, National Capital Region, Philippines Comcast Full timeJob SummaryAs a key member of our team, you will oversee and direct multi-product and enterprise solutions technical teams and managers. Your leadership role will involve managing a team capable of executing large projects accurately, taking into account varied and unique product requirements, and balancing priorities.You will provide decisive and proactive...
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Customer Experience Director Philippines
12 hours ago
Pasig, National Capital Region, Philippines GrabTaxi Holdings Pte. Ltd. Full timeAbout Grab and Our MissionAt GrabTaxi Holdings Pte. Ltd., we are revolutionizing the way people move around Southeast Asia. From food delivery to transportation, our platform offers a wide range of services that make life easier for millions of users every day.We are seeking an exceptional leader to join our team as the Head of Grab Support - Philippines. As...
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Business Growth Manager
6 days ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing. As a...
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Director, Global Operations Service Delivery
2 days ago
Pasig, National Capital Region, Philippines Comcast Full timeComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...