Compliance Strategy Director

5 days ago

Pasig, National Capital Region, Philippines Humanly (humanly) Full time

About TaskUs: At TaskUs, we are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

A key component of TaskUs' success lies in its adaptable nature, reflecting a willingness to evolve and stay ahead in an ever-changing market. TaskUs understands the importance of embracing innovation and proactively addressing emerging trends to ensure continued growth and relevance.

Key Benefits:

We provide a comprehensive benefits package, prioritizing our employees' well-being and encouraging them to reach their full potential. Our commitment to a People First culture is reflected in the establishment of departments such as Total Rewards, Wellness, HR, and Diversity. We celebrate our inclusive environment and contribute positively to the community.

Senior Compliance Manager Job Overview:

The Senior Compliance Manager oversees operational compliance, strategically plans, and leads regulatory compliance activities related to current and future state. This role involves monitoring policies and procedures, confirming mandatory training completion, and continuously monitoring laws, regulations, standards, and contractual requirements to ensure compliance. The role also actively participates in risk mitigation to ensure that potential issues are identified and plans to mitigate risk are robust.

This position works closely with the Compliance Director to guarantee adherence to government regulations, contractual commitments, ethical standards, and TaskUs policies and values.

  • Collaborate with multiple teams to establish, implement, and monitor compliance programs and activities per client and TaskUs requirements and applicable laws and regulations.
  • Develop, maintain, and enforce policies and procedures to support operational compliance and policy management.
  • Provide leadership for operational audits, review final client responses, and approve the release of documents.
  • Promote a positive working relationship between clients, auditors, department stakeholders, and internal team members.
  • Conduct thorough audits to meet client, regulatory, and accreditation requirements, identify potential risks or liabilities, and develop mitigation plans.
  • Timely assess the implications of changing policies or practices on contractual, financial, or legal compliance.
  • Collaborate with other departments to effectively address non-compliance issues.
  • Establish and oversee control systems to prevent or mitigate violations of legal guidelines and internal policies.
  • Produce compliance reports as necessary.
  • Offer strategic input to senior leadership and management teams regarding business operations, investments, risks, and policy development when needed.
  • Perform other duties as assigned.

Requirements and Qualifications:

  • Minimum of 3 years of experience in a regulatory compliance or accreditation role, with at least 2 years focused on contractual compliance.
  • Minimum 5 years of experience in a leadership position with direct responsibility for managing staff.
  • Detailed knowledge and understanding of relevant legal and regulatory requirements, such as HIPAA, Waste, Fraud, and Abuse, FCA, PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, and Data Protection.
  • Excellent interpersonal and communication skills for effective collaboration across functions.
  • Attention to detail, critical thinking, and problem-solving skills.
  • Exceptional analytical skills and problem-solving abilities.
  • Capacity to handle private, sensitive, and confidential information appropriately.
  • Solid research and interviewing skills.
  • Ability to manage multiple priorities within established deadlines.

EEO Statement:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

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