Remote Customer Support Supervisor

2 weeks ago


Manila, National Capital Region, Philippines Neksjob Full time
About the Role

In this role, you will be responsible for ensuring the provision of excellent customer service in a remote support environment, handling phone, chat, or text inquiries and resolving issues in a timely manner.

You will also supervise customer service activities within distribution centers, repair centers, or walk-in customer service facilities, acting as the liaison between customers, production, and distribution departments to resolve issues related to specific customer orders.

  • Analyze and resolve complex customer issues that require advanced technical or non-technical support, providing solutions that maintain customer satisfaction.
  • Lead and support escalated customer issues, ensuring they are handled efficiently and professionally, and follow up to ensure resolution.


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