Unlock New Career Horizons

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000
Account Management Opportunity

We are seeking an experienced Account Manager to join our team. In this role, you will be responsible for building strong relationships with our clients, understanding their goals and objectives, and providing strategic guidance on how to maximize the value of our platform.

Key Responsibilities:

  • Serve as the primary point of contact for client inquiries and support
  • Understand client goals and help them get the most out of the platform's features
  • Manage the renewal process and identify upsell opportunities
  • Monitor client satisfaction and proactively resolve issues
  • Collaborate with internal teams (product, sales, support) to ensure smooth delivery
  • Lead regular performance reviews and feedback sessions
  • Develop strategies to increase retention and loyalty
  • Handle escalations and ensure prompt resolution
  • Offer recommendations and insights for better platform utilization

Requirements:

  • Proven experience in Account Management or Customer Success (preferably SaaS/tech)
  • Startup background is a plus
  • Strong interpersonal and communication skills
  • Analytical mindset with the ability to assess customer interactions
  • Proactive problem-solving skills
  • Experience using CRM and customer success platforms

What We Offer:

  • Work with an innovative AI platform in a high-growth environment
  • Dynamic, collaborative remote team
  • Flexible hours and long-term opportunity
  • Competitive salary and benefits
  • Exposure to product, leadership, and cross-functional collaboration

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