Account Management Specialist
3 days ago
Overview
- DIVINA BOOKKEEPING SERVICES is a leading provider of financial services, dedicated to delivering exceptional account management and collections solutions.
Job Summary
- We are seeking a highly skilled Account Management Specialist to join our team as a Collector Liaison Expert. As a key member of our collection team, you will play a vital role in resolving disputes and negotiating payment plans with clients.
Key Responsibilities
- Analyze account histories to identify trends and recommend solutions.
- Maintain accurate records of interactions and agreements.
- Implement advanced collections strategies to meet targets.
- Evaluate client needs and tailor communications accordingly.
Requirements
- Experience: A minimum of 3 years of experience in collections, account management, or a related field, with a proven track record of handling escalated or high-value accounts.
- Skills: Strong negotiation, conflict resolution, and communication skills, with the ability to build rapport with clients and resolve disputes efficiently.
- Knowledge: Comprehensive understanding of collections processes, financial regulations, and legal compliance related to debt recovery, along with proficiency in using collections software and CRM tools.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
- The chance to be part of a growing company with a strong focus on innovation and customer satisfaction.
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