Account Management Specialist

3 days ago


Davao City, Davao, Philippines DIVINA BOOKKEEPING SERVICES Full time

Overview

  • DIVINA BOOKKEEPING SERVICES is a leading provider of financial services, dedicated to delivering exceptional account management and collections solutions.

Job Summary

  • We are seeking a highly skilled Account Management Specialist to join our team as a Collector Liaison Expert. As a key member of our collection team, you will play a vital role in resolving disputes and negotiating payment plans with clients.

Key Responsibilities

  • Analyze account histories to identify trends and recommend solutions.
  • Maintain accurate records of interactions and agreements.
  • Implement advanced collections strategies to meet targets.
  • Evaluate client needs and tailor communications accordingly.

Requirements

  • Experience: A minimum of 3 years of experience in collections, account management, or a related field, with a proven track record of handling escalated or high-value accounts.
  • Skills: Strong negotiation, conflict resolution, and communication skills, with the ability to build rapport with clients and resolve disputes efficiently.
  • Knowledge: Comprehensive understanding of collections processes, financial regulations, and legal compliance related to debt recovery, along with proficiency in using collections software and CRM tools.

What We Offer

  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • The chance to be part of a growing company with a strong focus on innovation and customer satisfaction.


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