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Account Resolution Specialist

2 weeks ago

Davao City, Davao, Philippines FREELANCE BOOKKEEPING services Full time

At FREELANCE BOOKKEEPING services, we are seeking an Account Resolution Specialist to join our team.

About the Role

The Account Resolution Specialist will act as a key intermediary between customers with outstanding payments and our company.

This role requires a delicate balance of firmness and empathy, focusing on building relationships with customers to facilitate timely payments while preserving goodwill.

The Account Resolution Specialist will investigate account discrepancies, negotiate payment plans, and accurately document all communication.

Key Responsibilities
  • Build strong relationships with customers to resolve outstanding payments
  • Investigate account discrepancies and negotiate payment plans
  • Accurately document all communication with customers
  • Maintain accurate records of customer interactions
Requirements
  • Excellent communication and interpersonal skills
  • Strong negotiation and problem-solving abilities
  • Proficiency in basic accounting principles and practices
  • Experience with collections software and customer relationship management (CRM) systems
  • Ability to work independently and manage a high volume of accounts
  • Knowledge of relevant laws and regulations pertaining to debt collection