Customer Service Ambassador

2 days ago

Manila, National Capital Region, Philippines beBeeCompliance Full time ₱150,000 - ₱250,000

Customer Service is a dynamic and challenging role that requires excellent communication and problem-solving skills.

Job Description:

The Customer Service Representative will be responsible for providing exceptional customer service through various channels, including email and phone calls. This role involves following specific procedures to ensure accurate and timely resolution of customer inquiries. Additionally, the representative will be required to maintain accurate records, dispatch policy documents, and collaborate with stakeholders to resolve complex issues.

Key Responsibilities:
  • Ensure 100% regulatory compliance by maintaining up-to-date knowledge of industry codes and regulations.
  • Develop and maintain effective working relationships with clients and stakeholders.
  • Process transactions and emails related to products, processes, and policies accurately and efficiently.
  • Provide personalized and quality service to meet customer expectations.
  • Conduct training on policy issuance procedures and maintain documentation.
  • Attend relevant training courses to maintain product and process knowledge.
  • Handle policy issuance, renewals, and endorsements efficiently and effectively.
  • Communicate effectively with stakeholders to resolve queries promptly.
  • Conduct quality audit checks for processed policies.
  • Manage dispatch of policy documentation and data upload accurately.
Requirements:
  • Tertiary Degree or equivalent combination of education and work experience.
  • Some relevant work experience in call centre environments.
  • Call centre experience in insurance and/or banking industry with billing responsibilities.
  • Increasing level of responsibility in call centre environment.
  • Policy administration experience.
  • Experience in BPO industry with shifting schedules.
Skills:
  • Analytical Thinking
  • Critical Thinking
  • Data Entry
  • Insurance Underwriting
  • Intentional Collaboration
  • Managing Performance
  • Policy Administration
  • Policy Compliance
  • Prioritization
  • Regulatory Compliance
  • Risk Assessments
  • Risk Management
  • Stakeholder Management

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Customer Service Representative. If you are passionate about delivering exceptional customer service and have the necessary skills and qualifications, please submit your application.

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