Strategic Workforce Optimization Specialist
8 hours ago
Job Description:
\As a WFM Planning Analyst, you will have the opportunity to bring your creativity and individuality to ensure correct staffing levels are in place and make necessary adjustments based on client needs.
\You will analyze and compare historical staffing and revenue data to prepare daily, weekly, and monthly reports that inform recommendations for upcoming months.
\The role involves forecasting and recommending long-term staffing headcounts, collaborating across multiple departments to implement existing and new processes, and providing team members with the necessary tools and systems.
\Key responsibilities include identifying areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs.
\Additionally, you will use data analysis skills to engage and support the team in ensuring they have the proper tools and systems to accomplish day-to-day tasks.
\Required Skills and Qualifications:
\To be successful in this role, you will need 6 months or more of experience in data analysis, an associate degree, technical school, or equivalent work experience, and a solution-oriented mindset.
\Benefits:
\This role offers supportive career and professional development opportunities, an inclusive culture, and a community-minded organization where giving back is encouraged.
\Compensation package and performance bonus opportunities are also available, including tuition reimbursement.
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