Senior Workforce Manager

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeWorkforce Full time ₱3,000,000 - ₱4,000,000

The Senior Workforce Manager role is responsible for developing schedules that meet business objectives, enabling superior customer experience.

  • Adjusts schedules based on actual scenarios and provides overtime requirements/voluntary time off to ensure efficient staffing levels.
  • Monitors real-time queues while tracking, documenting, and communicating agent activity across multiple lines of business.
  • Prepares and publishes operational reports, ensuring accuracy and timeliness of data.
Key Responsibilities:
  • Designs and implements workforce management strategies to enhance efficiency and effectiveness.
  • Collaborates with cross-functional teams to achieve business goals.
  • Analyzes data to identify trends and opportunities for process improvement.
Requirements:
  • Proven experience in workforce management or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.

As a Senior Workforce Manager, you will have the opportunity to drive business results through effective workforce planning and management. If you are a strategic thinker with excellent leadership skills, we encourage you to apply for this challenging role.

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