Improve Operational Excellence

4 days ago

Iloilo City, Western Visayas, Philippines beBeeContinuousImprovement Full time ₱800,000 - ₱1,200,000
About Us

We are seeking a seasoned Continuous Improvement Manager who will spearhead our efforts to drive operational excellence and quality enhancements across the organization.

This role is perfect for an individual with 3 years of experience in process improvement and continuous improvement within a BPO setting, driving operational efficiency and quality enhancements. A Bachelor's Degree is required, along with certification in Lean Six Sigma, demonstrating expertise in process optimization and quality improvement methodologies.

Key ResponsibilitiesPerformance Management
  • Drive improvement projects/activities across the vertical to ensure seamless execution and timely delivery.
  • Redesign processes to suit the improvement plan, ensuring alignment with organizational objectives.
  • Work closely with operations teams to collect data and assess the current situation, identifying areas for improvement.
  • Network with other experts to exchange learnings and best practices both internally and externally, fostering a culture of collaboration and innovation.
  • Develop and execute key process excellence & digital transformational project roadmaps for aligned businesses, ensuring strategic alignment and maximum impact.
  • Interact with clients to understand key business priorities and identify opportunities for growth and improvement.
  • Provide innovative leadership driving quality and performance, empowering teams to achieve exceptional results.
  • Direct the identification of gaps and improvement in various processes, ensuring optimal efficiency and effectiveness.
  • Ensure the use of problem-solving and root cause analysis where necessary, driving informed decision-making.
  • Deploy Lean Six Sigma framework to improve process performance, streamlining workflows and enhancing productivity.
  • Lead VSM and problem-solving workouts with aligned businesses, promoting a culture of continuous improvement.
  • Monitor and audit deployed processes for effectiveness and efficiency, making data-driven decisions to drive business impact.
People Management
  • Handle and resolve inconsistencies within teams as they arise, fostering open communication and constructive dialogue.
  • Conduct quality meetings, expanding training knowledge through seminars and staying up-to-date on current quality issues.
  • Develop and train analysts through coaching, providing work guidance and motivation, including counseling for disciplinary actions when necessary.
  • Communicate account overall process improvement performance to business heads, ensuring transparency and accountability.
Process Improvement
  • Provide continuous improvement of processes and systems, driving business outcomes and customer satisfaction.
  • Conduct process improvement plans and quality communication with clients handled, operations, and training management, ensuring seamless execution.
Technical
  • Design and implement reports to establish patterns and trends of quality issues as they may arise, informing business decisions.
  • Able to provide quantifiable data to all quality judgments made, driving informed decision-making.
  • Conduct Lean Six Sigma trainings and certification programs, empowering teams to develop new skills and knowledge.
Others
  • Perform tasks assigned by immediate heads, ensuring alignment with organizational objectives and priorities.

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