Mandarin Customer Service Representative
4 weeks ago
The Mandarin Account Associate will be responsible for delivering exceptional customer service by responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us, and solving their issues. This role requires strong communication skills, including active listening, and the ability to manage complex, difficult, or emotional situations. The ideal candidate will be fluent in speaking both Mandarin and English, have at least 6 months of tenure in a current position, and possess a passion for building customer loyalty.
Key Responsibilities
* Respond to customer inquiries concerning their accounts
* Grow and nurture customer relationships on each and every call that result in measurable customer value
* Document necessary account information and offer solutions that benefit the customer
* Maintain acceptable performance standards, including effectiveness, efficiency, and quality
* Uphold client policies, including call handling, password security, and confidentiality
Requirements
* Must be fluent in speaking both Mandarin and English
* Must have at least 6 months tenure in current position
* No existing or pending infractions
Preferred Qualifications
* Successful experience in the service industry with a passion for building customer loyalty
* Experience working in a technical support environment
* Strong problem-solving skills
* Flexibility for scheduling
* Passion for serving customers with proactive solutions that grow relationships
* Exceptional listening and relationship-building skills
* Demonstrates ability to manage complex, difficult, or emotional situations
* Effective and accurate decision-making skills
* Strong verbal communication skills, including active listening
* Multi-tasking ability
* Critical thinking
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