Bilingual Customer Service Representative

2 weeks ago


Pasig, National Capital Region, Philippines Comrise Global Solutions Full time
Job Summary

We are seeking a Multilingual Support Specialist to join our team at Comrise Global Solutions. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients.

Key Responsibilities
  • Provide Multilingual Support: Offer support to clients in their preferred language, ensuring seamless communication and resolving issues efficiently.
  • Document Transactions: Accurately document all transactions, including member forms and computer system updates, adhering to departmental standards.
  • Escalate Member Issues: Identify and escalate member issues to management or other departments as required, ensuring timely resolution.
  • Participate in Training Sessions: Actively participate in departmental staff meetings and training sessions to enhance skills and knowledge.
Qualifications
  • Education: High school diploma or equivalent; Bachelor's Degree preferred.
  • Language Skills: Bilingual in Cantonese, Mandarin, Vietnamese, and Korean may be required.
  • Customer Service Skills: Exceptional customer service skills, including verbal and written communication.
  • Availability: Willingness to work weekends and night shifts, and onsite in Ortigas.


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