Bilingual Customer Service Representative

1 day ago


Pasig, National Capital Region, Philippines Comrise Global Solutions Full time
Job Summary

We are seeking a highly skilled and bilingual customer service representative to join our team at Comrise Global Solutions. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our members, resolving issues, and escalating complex cases to management or other departments as needed.

Key Responsibilities
  • Provide follow-up with members to clarify their issues, determine the cause, and identify and explain the solution.
  • Educate members, family, providers, and caregivers regarding benefits and plan options.
  • Escalate appropriate member issues to management or other departments as required.
  • Follow policies and procedures to maintain efficient and compliant operations.
  • Communicate suggestions for improvement and efficiencies to management.
  • Identify and report problems with workflows following proper departmental procedures.
  • Participate in departmental staff meetings and training sessions.
  • Document transactions by completing applicable member forms and summarizing actions taken in the appropriate computer system.
Requirements
  • High school diploma or equivalent, Bachelor's Degree preferred.
  • No BPO experience required.
  • Bilingual in Cantonese, Mandarin, Vietnamese, and Korean may be required.
  • Exceptional customer service skills, including verbal and written communication.
  • Ability to remain calm and courteous when handling upset members.
  • Must be willing and able to work weekends and night shift.
  • Must be willing to work onsite in Ortigas.


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